Dear SmartHide Community,
We have faced a very big problem that we could not predict – a Hard Disk Drive on our main server had crashed. This server serves as a webserver for our Websites, Databases, Forum, as well as for authorization purposes.
We had iWeb Datacenter technicians provide us with the new HDD and yesterday we finally got it up and running. As it was a new setup – we had to restore all the backups for Webserver, E-mail accounts, DNS settings, MYSQL databases of everything, etc, etc. It took a bunch of time as well.
At the moment we are waiting for our DNS settings to propagate all over the world so all our webresources could be accessible around the Globe.
At this time our technicians solved most of the technical problems and those of you who still have authorization or Login problems with SmartHide software – please create a ticket or email me directly to danny (at) smarthide.com with your SmartHide Login. I will make sure your issue is resolved.
I would like to ask for appology from each and everyone of you for this downtime. As one of our clients mentioned – “things happen”. It will be a good lesson for us in order to prevent any possible incidents in the future.
Thank you all for understanding and patience and thank you for staying with us!