Excluding human factor

For the last few days our lead programmer is working hard to implement a feature allowing us to automatically approve and set up each and every registered Personal Subscription.

What does it mean and what was the problem?

The thing is – every Personal Subscription owner gets his own dedicated and personal IP address, offering huge opportunities to the owner. Among them: additional security, obtaining your own constant, never-changing external IP address while working or travelling , port forwarding enabled, ability to play online games, using p2p networks, using ip-tied services, etc. Setting up a Personal user account and assigning a dedicated IP address to it is a piece of work previously perfomed by a human operator sitting in the office monitoring incoming registrations. With every personal subscription every user receives an email stating that:

In the next 24-hours you will receive a separate email with the details of your Personal dedicated IP address and the contact of your personal support manager.

Upon getting the registration our operator sets up the order and our Personal Support Manager Joshua Reimer contacts every customer with the details of his own Personal IP and instructions on how to use it.

The disadvantage of this method is obvious: a customer has to wait for the proper setup of SmartHide Service.

I decided to stop this once and for all. So despite of the fact that it is a good piece of additional work for our always busy lead server-side programmer, he had to was really excited to get it done ;)

So, according to him the feature will get a released status in a few days and our dear Personal license subscribers will have their service set up automatically as soon as the billing process is finished.

Getting back to work. Over’n out.

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